Manage device returns at scale.
Whether you're offboarding one employee a week or fifty a month, LaptopReturn.com makes it easy to manage ongoing laptop returns without lifting a finger.
How it works:
1. Buy Laptop Return credits upfront
Save time and money with discounted pricing. Credits never expire—and you only pay for what you use.
2. We ship kits directly to employees
Each kit includes a pre-labeled box and clear instructions. We handle shipping, tracking, and follow-ups via email + SMS.
3. Track everything in one place
See real-time updates on every return—from kit delivery to final receipt.
4. Choose what happens next
We can send them to you or securely wipe, store, resell, or recycle each device—just tell us what you want done when it arrives.
Ready to simplify returns?
Why use LaptopReturn.com?
No more wasting time chasing ex-employees
We handle outreach and reminders so your team doesn't have to play IT detective.
Eliminate the hassle of sourcing boxes + labels
We ship a ready-to-go kit directly to the employee—no packing or prep on your end.
End-to-end visibility for IT and HR teams
Track every device return from shipped to received, all in one place.
A smooth return experience—for them and for you
Employees get clear instructions and reminders; your team gets peace of mind.
Trusted by hundreds of teams who took laptop returns off their plate—for good.
“The price is reasonable, the service works great, the staff is quick to respond to any requests or questions. We're moving on to other problems to solve because equipment returns have been handled.”
Howard YuanIT Director, Iodine Software LLC“The process is super easy, always reliable, and takes a big weight off our shoulders”
Trevor EwenCOO, QBench
“Coordinated hardware returns for remote employees used to be a major time sink, but since using LaptopReturn, that stress is gone.”
Gillian SteeleSr. IT User Services Tech, Veracode
Submitted as a video review.
What one credit includes
Bulk pricing is the same credit, cheaper by volume. This is what each one buys, whether you run five or five hundred.
What one credit includes
- A padded return kit, shipped to whoever has the device, sized for the device type, with packing instructions inside.
- Both shipping legs prepaid, the kit out and the device back. The label is already in the box; nothing to print.
- Address confirmation before it ships, the employee gets a link to fix a stale address, which is the most common reason a return fails.
- Six weeks of follow-ups, by email and text, on a schedule, in our name, with replies handled by us.
- Live tracking on both legs in your portal, every scan, both directions, without a carrier login.
- A custody record you can hand to an auditor, who was told what and when, and every handoff, kept per return.
- Exportable reporting, any date range, current to the minute.
- $500 of insurance on the free return, more is available per return at carrier cost.
- Free recycling with a Certificate of Data Destruction, when you would rather not have the device back; sellable devices are resold and the value comes back to you as credits.
One credit is one return, start to finish. Credits never expire.
Frequently asked questions
How much is a laptop return?
Your first return is free. After that you buy device return credits upfront — credits never expire, and the more you buy the lower the price per return.
- 1-9 Credits: $89 each
- 10-20 Credits: $85 each
- 21-50 Credits: $82 each
- 51-100 Credits: $80 each
- 101-250 Credits: $77 each
- 251+ Credits: $73 each
You can optionally add Insurance ($2.50 per $500 of insurance) or Signature on Final Delivery ($5 per return) as well. LaptopReturn.com does not make any profits on these add-ons. We pass our cost onto you.
How do I submit return requests?
You can submit return requests within the LaptopReturn.com portal either 1-off or via a bulk upload. You can also use our API for free to automate the return request process.
What about International Returns?
We also support International returns via the LaptopReturn.com portal. You can submit an International Return Request via the International Returns Dashboard. If the cost is higher than our standard international rates ($145 for Canada and $250 for UK) we'll let you know and share a quote.
What shipping carrier do you use?
Depending on the employee's location, we use a combination of UPS, FedEx, and USPS.
Do the return credits ever expire?
No return credits do not expire. You simply use them as needed and when you get low you are able to purchase more within the LaptopReturn+ portal.
What notifications do employees receive?
Employees will receive notifications from us via email as well as SMS messages if you provide a cell phone number. Employees hear from us when:
- 1. We ship the empty return kit to them
- 2. When the kit is delivered to their home
- 3. Reminders to ship their device
- 4. Confirmation that the device is in transit to their employer
- 5. Confirmation that the device has been returned