Guides, Insights, and Answers
Everything you need to know on how we support streamlining your remote offboarding and IT asset retrieval process.
The 2026 Offboarding Risk Brief
A practical guide to navigating workforce volatility, hidden asset liability, and the shift from "logistics" to" governance" in remote device recovery.
STRATEGIC INTELLIGENCE REPORT FOR IT LEADERS
What You’ll Learn & Gain from This Research Brief:
Labor and operating shifts driving continuous offboarding volume in 2026.
Governance and compliance implications elevating retrieval from "logistics" to "risk control."
Practical playbooks, checklists, and KPIs to operationalize immediately.
Additional Downloadable Resources
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The IT Leader’s 10-Point Remote Offboarding Checklist
Here’s a blueprint for secure, scalable, and frictionless hardware recovery - covering key aspects of the digital perimeter, hardware and logistics, and reclamation and records.
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"Sell Your Boss" Kit for Working with LaptopReturn
You see the value, but need to get your boss’ buy-in? We got you! Here’s a one sheet overview, email copy you can use, common objection responses, and a suggested internal pilot structure!
Articles and Insights for Remote Leaders
Want access to more resources?
Frequently Asked Questions (FAQs)
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A: Our pricing is based on a flexible, pay-as-you-go credit system. The more credits you purchase, the lower the price for each return.
Our credits never expire. For a detailed breakdown of credit tiers and add-on costs, please see our Pricing page.
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A: No, our retrieval credits never expire. You can purchase them in bulk for volume discounts and use them as needed.
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A: Yes, we process returns for employees in both the United States and Canada. Canada returns are $145 per credit.
We also support other international locations, like the UK (starting at $250).
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A: Our laptop shipping boxes can accommodate most laptops up to 17” along with a charger and some small accessories.
Laptop Dimensions Guide: Accommodates laptops with dimensions up to 15.125" x 10.25" x 1" and minimum dimensions of 11.5'' x 7" x 0.5"
Our monitor boxes fit screens from 23"-27" (excluding curved screens).
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A: Yes. Our credit system is designed for bulk purchases, offering volume discounts (see our Pricing page).
We also specialize in managing large-scale project retrievals for RIFs, hardware refreshes, or office closures, which you can read about on our Services page.
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A: You can submit return requests one at a time or via a bulk upload within the LaptopReturn.com portal.
We also offer a free API to integrate with your existing systems.
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A: We handle all professional follow-ups. Employees receive email and SMS notifications at key stages:
When the empty return kit is shipped;
When the kit is delivered;
Regular reminders to ship their device;
Confirmation that the device is in transit; and
Confirmation that the device has been returned.
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A: We use a combination of USPS, UPS, and FedEx, depending on carrier timelines and employee locations.
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A: We process most orders via Credit Card. We also accept Wire Transfer or Check for bulk credit purchases.
Support & Integrations
Interested in integrating LaptopReturn with your existing HRIS or ITAM platform? Check out our API documentation.
Have Other Questions?
Our team is here to help. Get in touch with us directly.